looking for help! item is missing!

[zergerzzhou]

i spent 400 points to purchase sturdy iron bracer and spent 600 points to purchase glowing pearl of extension.then i traveled to everfrost peaks to multiply them.but there is a bug:there is a sturdy iron bracer in the container slot,and there is a sturdy iron bracer in my backpack.system message said:error delete 306.i think that i camp and after i re-log in ,it will be ok.but when i re-log in,i found sturdy iron bracer and glowing pearl of extension all disappeared.this is all.
anygm can help me to return my items? thanks very much!

[zergerzzhou]

my char is 70 war,id is huanzxa.

[Lillu]

Took care of this.

[Firenze]

I always take a screenshot when something like that happen, can save some times for devs )