Something is not quite right with this quest. I'm having to repeat this quest multiple times because of me learning how to do the quest successfully, which is fine. But trying to do this quest over...trying to get it to reset...just is not working right. Sometimes quest failure results in a toon having the quest get deleted from his Journal, sometimes not. Sometimes there are multiple Jillaa npcs, sometimes not. Sometimes it helps if I manually delete the quest from all my toons, sometimes not. Sometimes it helps to log out all my toons, sometimes not.
One of the failures said that I was taking too much time, yet the quest clearly states that Time is unlimited.
There is no consistency that I can see for resetting this quest.