Wehn you zone in, the door on the right by the augment pool. Just behid that door in the corner should be a statue.
If not I would make sure you download the latest files. I'm fairly sure that graphic is part of the THF custom files. In the /resource/GlobalLoad.txt file you should have an entry:
3,0,TFFFC,thfobj.eqg,Loading Characters
Try redownloading the custom files for your client and try again. It might help if you post what version of the client you are running, and if you have made any custom changes to any files.
viewtopic.php?f=37&t=6353