Troubles installing/starting THF EQ

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rmm10
Posts: 357

Troubles installing/starting THF EQ

Post#1 » Sun Jul 24, 2016 5:26 pm

I recently had the displeasure of reinstalling win7 and THF's EQ and encountered problem after problem. It eventually took 3 days to sort thru it all. To be fair, some of that time was spent trying to get a proper install of win7 onto my newly installed SSD. Lets just say that if anyone has upgraded to using an SSD as their win7 drive (as opposed to using their SSD as simply a home for game programs) then you might be in for an unpleasant surprise if you kept your old HD and if that old HD should happen to fail.

Anyways, before reformatting the old HD I did a simple copy of it to a second HD (yes, my machine has an SSD and two HDs) so that I could reference all my old programs, settings, bookmarks, shortcuts, etc. It took abit of time for all those gigs to be copied but boy am I glad I did.

First trouble was with win7. The install went ok but after about a full day of watching the windows updater look for updates, then troubleshooting it, then playing around with it, then watching it for another full day it finally updated my win7 overnight while I slept. I don't know the reason/reasons for the long delay. Were the update servers overloaded due to all the last-minute win10 downloads? Was it because I had not bothered to activate my win7 during that first day? I tried to manually install some of the bigger update packages like .NET and Service Pack 1, but the Microsoft download website would not work right. I would press the big Download button, and then I would immediately get the "thank you for downloading" page...but there was never a download. Why? Dunno.

Next was the trouble with EQ...and perhaps Lillu should take note of some of this. For years now, the UF I have been using has been a UF that I "created", i.e., I found the best UF online that I could find (an adventure unto itself) and then applied the EQEmu recommended patches and then did even more patches that were needed but not mentioned. But this time, I decided to use the UF that THF offers, but all I got was the infamous "unsupported app" msg. And when I gave up trying to figure out why, I copied my old UF but got the also infamous d3dx9_30 error. Sigh....

After much teeth gnashing and forum reading, here is what was happening.

The THF downloads were crap. Corrupted. And not just once. I tried downloading from all three sites several times and every download was corrupt. The way that you can tell beforehand is simple. Doubleclick the zip file and then double click the everquest folder that you will see. Note that you are not trying to extract the files, you simply want to look at them. Make sure the window that is showing the files is in Details mode rather than icon mode, ie, you can see file size. Then click on the column heading entitled "compressed size". Click it so it sorts the files by size...this will make the next step easy. There should be only two files that are zero in size, notes.txt and olddranik_assets.txt. If you see what I did, ie, pages and pages of zero byte files then your EQ is hosed. If you then alphabetize by filename and look at eqgame.exe and see its zero size instead of the 5104k size, then you will know why windows did not know what to do with it. 8-)

I don't have an answer for why those downloads were always corrupted. I tested my connection/system with the ping test in the command window and it showed no packet loss. PingPlotter also showed no packet loss from me to the download servers (except for the anti-flood firewalls). I have downloaded and installed a million times from the internet just everyone else has, and not had a problem. I just...dunno.

And as for the d3dx9 error, that's because UF was written back when DirectX version 9 was the latest thing. UF looks for that, but most of us do not have that installed because the latest version is 11. If you have a fresh install of win7 then you will NOT have it. Keep in mind that when we install UF, we are not really "installing", we are simply copying. There is no install process that looks at the version you have and then installs a hook/subroutine that says "hey EQ, I know you want version 9 but we got version 11 so use that instead, its ok that d3dx9 is not here." To fix this problem you need to install it. There is another forum entry where Nilbus gives a link to a Microsoft download page but note that that did not work for me. That download page puts a small "webinstall" program on your machine which, when clicked, checks to see what version you have. If, like me, you got version 11 then it takes two seconds to say "all done". In other words, it does nothing because it sees you already have a "better" version. What you need is the Redistributable of version 9. This type of file does not do a check of what you already have. And no, clicking on the Redistributable link that is on that webpage will not work either. Type into your browser "directx 9c redistributable" and you should get a list of links, one of which is to a Microsoft page that will say in red "DirectX Enduser Runtimes (June 2010). When you hit Download, the filename that pops up should be directx_Jun2010_redist.exe. This is the right one. Download and install. After that, I copied over my old UF, and the old shortcut, and it worked.

I can now log on to THF and play...but not with the EQ that THF supplies. And that should be a concern for Lillu/Vaion. Reading the forums will show that I am not the only one who has had problems. How many potential players has THF lost because the users could not make EQ work? How many would go thru the hassle of trying to troubleshoot? I suspect that they don't...not when there are a million other games that they can play on their cellphone. There needs to be more information on the player introductory page. Not alot of players are going to have a computer old enough to still have DirectX9 files on them. Not alot of users are going to catch that EQ is "not supported" simply because the download is often corrupt. There needs to be an alternative method of getting UF...a way whose quality can be checked and confirmed.

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Lillu
Posts: 11301
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Re: Troubles installing/starting THF EQ

Post#2 » Sun Jul 24, 2016 7:54 pm

Thanks for taking your time rmm10 to share your installation experience. It definitely can be frustrating. I think we all been there at least once.

For a while now I keep thinking about ways to impove the installation/player guide so I guess your post is a good starting point!

As for the Win7 installation process and issues, not much I could add. It can be painful indeed but I don't think we can help in any way other than sharing our experiences just like you did, which is much appreciated.

The client download is a good point, maybe we could make the package a RAR file and split the whole download to 250 MB packages or something. While it make things even more complicated when it comes to the installation process, I guess it could potentially fix the download corruption issue. But I think having a client download is already a big step forward compared to how it was before, not having a single link to a compatible client.

The missing d3dx9_30.dll issue is totally valid. I myself keep a copy of this file next to my EQ client backups, just in case. Distributing Microsoft dll files is unfortunately illegal, this is why no download was offered so far but any suggestion is welcome to offer a fix to this issue.

We also get PMs and petitions here and there regarding the THF downloader. There are and always be cases when we run into compatibility issues, etc. I was thinking to maybe switch back to the old school update method releasing patch files (the way we did before) but I really like the THF patcher, once you make it work it's so clean and easy to use.

Anyway all suggestions are very welcome to improve our Getting Started guide, the installation and update process, the THF rookie experience and generally anything and everything that makes our players life more easy and fun.

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moguay
Posts: 170

Re: Troubles installing/starting THF EQ

Post#3 » Mon Jul 25, 2016 5:40 pm

There are somewhere on web many windows repackaging for all versions, this in order to keep his installation problems.
Idem for EQ UT patched Eqemu with missing files

This can be a good starting point to help you.

Some direct download link:
For Visual C++ Redistribuable
Microsoft Visual C++ 2005 SP1 Redistributable (x86) http://www.microsoft.com/download/en/details.aspx?id=5638
Microsoft Visual C++ 2005 SP1 Redistributable (x64) http://www.microsoft.com/download/en/details.aspx?id=18471
Microsoft Visual C++ 2008 SP1 Redistributable (x86) http://www.microsoft.com/download/en/details.aspx?id=5582
Microsoft Visual C++ 2008 SP1 Redistributable (x64) http://www.microsoft.com/download/en/details.aspx?id=2092
Microsoft Visual C++ 2010 SP1 Redistributable (x86) http://www.microsoft.com/download/en/details.aspx?id=8328
Microsoft Visual C++ 2010 SP1 Redistributable (x64) http://www.microsoft.com/download/en/details.aspx?id=13523
Microsoft Visual C++ 2012 Update 4 Redistributable (x86 and x64) http://www.microsoft.com/en-us/download/details.aspx?id=30679
Microsoft Visual C++ 2013 Redistributable (x86 and x64) https://www.microsoft.com/en-us/download/details.aspx?id=40784
Microsoft Visual C++ 2015 Update 2 Redistributable (x86 and x64) https://www.microsoft.com/en-us/download/details.aspx?id=51682

DirectX 9 https://www.microsoft.com/fr-fr/download/details.aspx?id=34429

For lillu, The other way is to enable the server to use the last EQ Live client, it is one of problem to stay in the past :roll:

rmm10
Posts: 357

Re: Troubles installing/starting THF EQ

Post#4 » Tue Jul 26, 2016 7:49 pm

Yes Lillu, having links to Everquest UF is alot better than the old method of searching the internet and hoping that you find a UF client that is not infected...or having to install a torrent client and learn how to use it...or download what they SAID was UF but in fact was House of Thule instead (yes, this happened to me). And then having to find the EQEmu webpage that has the download for fixing many of those internal EQ files. And then finding out that there are even more missing files than what EQEmu found and so having to copy files from both Titanium and SoF. Sigh.

The d3dx9_30.dll issue...I did try to simply copy that dll from my backups and put it in my new win7, but I got a strange code error. I don't know why that method worked for some users but not for me. I also don't know why putting that file in folder Windows seems to work instead of putting it in folder Windows/Sys32...Sys32 is where its supposed to be. That's why I had to download and install the entire Redistributable DirectX 9 program.

Hey moguay, your link to Directx9 will not work for new win7 installs...that link is the French version of Nilbus's link. As I mentioned, it checks to see which version is already installed. Win7 automatically installs DirectX 11 and so that Microsoft site will not install version 9.

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moguay
Posts: 170

Re: Troubles installing/starting THF EQ

Post#5 » Wed Jul 27, 2016 8:35 pm

Dx9 offline https://www.microsoft.com/en-us/download/details.aspx?id=8109
Version: 9.29.1974 File Name:directx_Jun2010_redist.exe Date Published:4/18/2011 File Size:95.6 MB

rmm10
Posts: 357

Re: Troubles installing/starting THF EQ

Post#6 » Fri Jul 29, 2016 12:38 am

Yep, that's the one. 8 - )

kaklan
Posts: 4

Re: Troubles installing/starting THF EQ

Post#7 » Sun Aug 07, 2016 7:40 pm

rmm10 -

Where did you get a clean client from? I too am downloading corrupted and have the same issue.

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Belvino
Posts: 218

Re: Troubles installing/starting THF EQ

Post#8 » Wed Aug 10, 2016 2:21 pm

If your still having trouble with the client here is a download from my Box.com account.
Eq & MQ2 Client Download

All you have to do is download all the EQ for Bots.rar files and unzip it with winrar (free program) then run the THF patcher on it and should be good to go as long as you have Directx 9.0c installed on your computer.

Also there is a MQ2 copy in there with mq2melee ini examples and macro examples in there feel free to try some things out.

joker87
Posts: 2

Re: Troubles installing/starting THF EQ

Post#9 » Fri Aug 12, 2016 3:38 am

A few weeks ago while changing from titanium to UF client, I encountered the same problem with the downloads from the forums where a lot of the files came out with a size of 0 bytes. After many many attempts i decided to try using a different program to unzip the EQ folder. I downloaded Winrar and used it to extract all the files instead of using the windows decompression thing that i was using. The UF client download worked just fine then..... If someone else having the same problem could try going this route and let us know if it works, maybe adding a note to NOT use windows to decompress your download would help others to avoid this problem.

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